The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally. Detailed information on the subject of data protection can be found in our data protection declaration listed below this text.
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find the operator's contact details in the legal notice of this website.
On the one hand, your data is collected when you provide it to us. This may, for example, be data that you enter in a contact form.
Andere Daten werden automatisch oder nach Ihrer Einwilligung beim Besuch der Website durch unsere IT- Systeme erfasst. Das sind vor allem technische Daten (z. B. Internetbrowser, Betriebssystem oder Uhrzeit des Seitenaufrufs). Die Erfassung dieser Daten erfolgt automatisch, sobald Sie diese Website betreten.
Some of the data is collected to ensure that the website is provided without errors. Other data can be used to analyze your user behavior.
You have the right to obtain free information at any time about the origin, recipients, and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you can withdraw this consent at any time for the future. Additionally, you have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
For this purpose, as well as for any other questions regarding data protection, you can contact us at any time using the address provided in the imprint.
Your browsing behavior may be statistically analyzed when visiting this website. This is primarily done using cookies and so-called analytics programs.
Detailed information about these analytics programs can be found in the following privacy policy.
This website is hosted by an external service provider (host). The personal data collected on this website is stored on the host's servers. This may include IP addresses, contact inquiries, meta and communication data, contract data, contact details, names, website visits, and other data generated through a website.
The use of the host is for the purpose of fulfilling contracts with our potential and existing customers (Art. 6 (1) (b) GDPR) and in the interest of providing our online services securely, quickly, and efficiently through a professional provider (Art. 6 (1) (f) GDPR).
Our host will process your data only to the extent necessary to fulfill its service obligations and will follow our instructions regarding this data.
The operators of this site take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the legal data protection regulations as well as this privacy policy.
When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains which data we collect and how we use it. It also explains how and for what purpose this happens.
We would like to point out that data transmission over the internet (e.g., when communicating via email) may have security vulnerabilities. Complete protection of data from third-party access is not possible.
The responsible entity for data processing on this website is:
Claudia Müller
Telefon: +49 160 5214750
E-Mail: kontakt@coaching-cmueller.de
The responsible entity is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g., names, email addresses, etc.).
Many data processing operations are only possible with your explicit consent. You can withdraw any consent already given at any time. A simple notification via email to us is sufficient. The legality of the data processing carried out up until the withdrawal remains unaffected by the withdrawal.
Right to object to data collection in special cases, as well as to direct marketing (Art. 21 GDPR)
If the data processing is based on Art. 6 (1) lit. e or f GDPR, you have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data; this also applies to profiling based on these provisions. You can find the specific legal basis for the processing in this privacy policy. If you object, we will no longer process your affected personal data, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or the processing is necessary for the establishment, exercise, or defense of legal claims (objection under Art. 21 (1) GDPR).
If your personal data is processed for the purpose of direct marketing, you have the right to object at any time to the processing of your personal data for such marketing purposes; this also applies to profiling, insofar as it is related to such direct marketing. If you object, your personal data will no longer be used for direct marketing purposes (objection under Art. 21 (2) GDPR).
In the event of violations of the GDPR, affected individuals have the right to lodge a complaint with a supervisory authority, particularly in the member state of their habitual residence, place of work, or the location of the alleged infringement. The right to lodge a complaint exists without prejudice to other administrative or judicial remedies.
In the event of violations of the GDPR, affected individuals have the right to lodge a complaint with a supervisory authority, particularly in the member state of their habitual residence, place of work, or the location of the alleged infringement. The right to lodge a complaint exists without prejudice to other administrative or judicial remedies.
You have the right, under the applicable legal provisions, to request free information about your stored personal data, its origin, recipients, and the purpose of data processing, as well as the right to correction or deletion of this data, if applicable. For this purpose and for any further questions regarding personal data, you can contact us at any time using the address provided in the imprint.
You have the right to request the restriction of the processing of your personal data.
For this purpose, you can contact us at any time using the address provided in the imprint. The right to restriction of processing applies in the following cases:
If you dispute the accuracy of your personal data stored with us, we typically need time to verify this. During the verification process, you have the right to request the restriction of the processing of your personal data.
If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of deletion.
If we no longer need your personal data, but you require it for the exercise, defense, or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
If you have lodged an objection under Article 21(1) GDPR, a balancing of interests between yours and ours must be carried out. As long as it is not yet determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, such data – aside from their storage – may only be processed with your consent, or for the establishment, exercise, or defense of legal claims, or to protect the rights of another natural or legal person, or for reasons of important public interest of the European Union or a member state.
Our websites use so-called 'cookies'. Cookies are small text files and do not cause any harm to your device. They are stored either temporarily for the duration of a session (session cookies) or permanently (persistent cookies) on your device. Session cookies are automatically deleted after your visit ends. Persistent cookies remain stored on your device until you delete them yourself or an automatic deletion occurs through your web browser.
In some cases, cookies from third-party companies may also be stored on your device when you visit our site (third-party cookies). These enable us or you to use certain services from the third party (e.g., cookies for processing payment services).
Cookies serve various purposes. Many cookies are technically necessary, as certain website functions would not work without them (e.g., the shopping cart function or displaying videos). Other cookies are used to analyze user behavior or to display advertisements.
Cookies that are necessary for the execution of the electronic communication process (necessary cookies) or for providing certain functions requested by you (functional cookies, e.g., for the shopping cart function) or for optimizing the website (e.g., cookies for measuring website audience) are stored based on Art. 6 Para. 1 lit. f GDPR, unless another legal basis is provided. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. If consent for the storage of cookies has been requested, the storage of the relevant cookies occurs solely based on this consent (Art. 6 Para. 1 lit. a GDPR); the consent can be withdrawn at any time.
You can configure your browser to be informed about the setting of cookies and allow cookies only on a case-by-case basis, exclude the acceptance of cookies for specific cases or generally, and activate the automatic deletion of cookies when closing the browser. If cookies are disabled, the functionality of this website may be limited.
Insofar as cookies from third parties or for analytical purposes are used, we will inform you separately about this in this privacy policy and, if necessary, request your consent.
The provider of the website automatically collects and stores information in so-called server log files, which your browser transmits to us automatically. These are:
Browser type and browser version, operating system used, referrer URL.
Hostname of the accessing computer, time of the server request, IP address.
These data will not be combined with other data sources.
The collection of this data is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free display and optimization of their website – for this purpose, server log files must be collected.
If you contact us by email, phone, or fax, your inquiry, including all resulting personal data (name, inquiry), will be stored and processed by us for the purpose of handling your request. We do not share this data without your consent.
The processing of this data is based on Art. 6 para. 1 lit. b GDPR, if your inquiry is related to the fulfillment of a contract or is necessary for the performance of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in effectively handling the inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR), if obtained.
The data you send to us via contact inquiries will remain with us until you request its deletion, revoke your consent for storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory legal provisions – especially legal retention periods – remain unaffected.
We use Google Analytics, a web analytics service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Google uses cookies. The information generated by the cookie regarding the use of the online service by users is usually transmitted to a server of Google in the USA and stored there.
Google will use this information on our behalf to evaluate the use of our online offering by users, to compile reports on activities within this online offering, and to provide further services related to the use of this online offering and internet usage. Pseudonymous user profiles may be created from the processed data.
We use Google Analytics only with IP anonymization enabled. This means that the user's IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.
The IP address transmitted by the user's browser will not be merged with other data held by Google. Users can prevent the storage of cookies by setting their browser software accordingly; Users can also prevent the collection of the data generated by the cookie and related to their use of the online offer by Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
If we ask users for consent (e.g. in the context of cookie consent), the legal basis for this processing is Art. 6 (1) (a) GDPR. Otherwise, the personal data of the users will be processed on the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer within the meaning of Art. 6 (1) (f) GDPR).
Insofar as data is processed in the USA, we would like to point out that Google is certified under the Privacy Shield Agreement and thus assures that it complies with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
For more information on Google's use of data, settings and objection options, please refer to Google's privacy policy (https://policies.google.com/privacy) sowie in den Einstellungen für die Darstellung von Werbeeinblendungen durch Google (https://adssettings.google.com/authenticated).
Users' personal data will be deleted or anonymised after 14 months.
Source: https://www.e-recht24.de/muster-datenschutzerklaerung.html
Claudia Müller – Coaching
Greifswalder Straße 208
10405 Berlin
www.coaching-cmueller.de
kontakt@coaching-cmueller.de
T +49 (0) 160 521 47 50
These General Terms and Conditions (GTC) apply to all coaching sessions and psychological counseling services offered and conducted by Claudia Müller – Coaching. By booking a service, these terms are considered accepted.
The coaching and counseling services aim to support personal reflection, decision-making, resource development, self-growth, and to address specific professional or personal challenges.
Coaching is an individually tailored process based on mutual trust and may include a variety of methods and techniques to support personal development and change. These may include conversations as well as specific interventions such as Emotions Coaching (EmRelease), hypnosystemic methods, or other agreed approaches. Upon request, the coach will provide transparent information about the applied methods, their function, and purpose.
Coaching is not a medical or psychotherapeutic treatment as defined by the German Heilpraktikergesetz. No diagnoses are made, and no mental illnesses are treated. Coaching does not replace medical or therapeutic treatment. If necessary, clients will be referred to appropriate specialists.
The specific terms of the collaboration—such as fees, session format, duration, and any other individual arrangements—are agreed upon directly between the coach and the client and take precedence over these GTC.
Participation in coaching is voluntary and at the client’s own responsibility. The coach acts as a process facilitator and catalyst for change. Implementation and transformation are the responsibility of the client. A specific result or success cannot be guaranteed.
Clients should be willing and open to reflect critically on themselves, engage with their situation, and consider potential changes actively.
Coaching and related services (e.g., individual coaching, coaching programs, workshops, or seminars) are provided by individual agreement, either online (e.g., via Zoom), by phone, or in person at the practice location in Berlin (Greifswalder Straße 208). For corporate clients or special events, services may also be provided on-site.
The duration and scope of the collaboration depend on individual needs or specific agreements. Individual sessions typically last 60 minutes. The number, duration, and frequency of sessions or program components are arranged flexibly and may be adjusted by mutual agreement.
Fees are determined by individual agreement between the coach and the client. Payment is due before each session unless otherwise agreed in writing.
Payments can be made via bank transfer or online payment (e.g., via Revolut link).
Booking is confirmed upon receipt of payment. Invoices are issued at the end of each month.
Appointments can be canceled or rescheduled free of charge up to 3 days before the scheduled session. For short-notice cancellations (<72h) or no-shows, the full session fee will be charged.
In case of longer interruptions (e.g., illness), the program duration can be adjusted flexibly.
All conversations and personal data are treated confidentially. The coach commits to using confidential information solely for the purpose of coaching, storing it securely, and not sharing it with third parties. Disclosure occurs only with explicit consent.
If the coach identifies that another field of expertise is involved, a suitable specialist may be recommended.
Participation in coaching is at the client's own responsibility. Liability for any personal or financial consequences is excluded unless proven intentional misconduct has occurred. Any further liability—especially for gross negligence—is excluded to the extent permitted by law.
German law applies. The place of jurisdiction is Berlin.
The following information on data processing in accordance with the GDPR is part of these GTC and is included below.
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Claudia Müller Coaching processes the data of clients, prospects, and other clients or contractual partners (collectively referred to as 'clients') in accordance with Art. 6 Para. 1 lit. b) GDPR, in order to provide contractual or pre-contractual services. The data processed, their nature, scope, purpose, and the necessity of their processing are determined by the underlying contractual relationship. The processed data generally includes client master and personal data (e.g., name, address, etc.), contact details (e.g., email address, phone number, etc.), contract data (e.g., services used, fees, names of contacts, etc.), and payment data (e.g., bank account details, payment history, etc.).
As part of the services provided by Claudia Müller Coaching, special categories of data pursuant to Art. 9 Para. 1 GDPR, particularly information regarding the health of clients, possibly related to their sexual life or sexual orientation, ethnic origin, or religious or philosophical beliefs, may be processed. In this regard, Claudia Müller Coaching, if necessary, obtains explicit consent from clients in accordance with Art. 6 Para. 1 lit. a, Art. 7, Art. 9 Para. 2 lit. A GDPR and processes the special categories of data otherwise for health care purposes based on Art. 9 Para. 2 lit. h GDPR, § 22 Para. 1 No. 1 b. BDSG.
Where necessary for the performance of the contract or required by law, we disclose or transmit the clients' data in the course of communication with other professionals or third parties involved in the performance of the contract, such as billing offices or similar service providers, insofar as this serves the provision of our services in accordance with Art. 6 Para. 1 lit. b GDPR, is required by law in accordance with Art. 6 Para. 1 lit. c GDPR, serves our legitimate interests or those of the clients in efficient and cost-effective healthcare in accordance with Art. 6 Para. 1 lit. f GDPR, or is necessary under Art. 6 Para. 1 lit. d GDPR. This also applies to protect the vital interests of the client or another natural person, or within the scope of consent in accordance with Art. 6 Para. 1 lit. a, Art. 7 GDPR.
The deletion of data takes place when the data is no longer required to fulfill contractual or legal obligations, as well as to handle any warranty or similar obligations, with the necessity of retaining the data being reviewed every three years; otherwise, the statutory retention periods apply.
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